This listing was posted on Oxford Instruments Plc.
Customer Support Coordinator
Location:
Shanghai
Description:
Role Details Business, Location: Service, Shanghai Role: Service Inside Sales (Temp) Reports to: Service Commercial Manager Direct Reports: None Primary Purpose: Support of customer succuss and experience by delivering of OiService value. Work closely with OI China customer service engineers, marketing, and cross-functional team to effectively promote and grow service business. Deliver service business growth target in assigned territory . Key Responsibilities Service business plan and growth Plan and implement different sales tactics and business plan to grow the sales of service products, including but not limited to the service spare parts within assigned territories. Guarantee the achievement of inside sales targets to maximize company results in an omnichannel sale organization . Manage inbound activities, WeChat, Email and Telephone, delivering a unique selling experience while understanding their needs and offering the right solution to reach the customer's satisfaction. Support service sales on the field scheduling visits . Implement “nurture, expand, and land” sales strategy to improve service contracts connect rate, renew rate, warranty conversion rate. Accurate forecast and effective funnel management with CRM operation Indicative Performance Measures Spare parts sales order target Spare parts delivery target Timely and accurate reporting Customer experience Person Specification – Essential requirements unless stated Education / Qualifications: 2-3 years of experience in telesales or another sales/customer service role Relevant working experience in the instrument industry is plus Professional Skills/ Abilities: Excellent (phone) sales techniques and communication, interpersonal skills Friendly, patient affinity, strong sense of customer service Teamwork in sales-oriented environments Good English skill in writing and reading Personal Qualities: Ownership and proactive Self-motivated Well Planning & Delivery of Results Continuous learning and improvement #LI-TJ1
Company:
Oxford Instruments
Posted:
April 17 on Oxford Instruments Plc
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