This listing was posted on Dover Corporation.
Analyst, Accounts Receivable
Location:
Suzhou
Description:
Dover Business Services [is an independent business unit that] empowers OpCo growth by providing best-in-class operations expertise and services to increase capacity, improve control and reduce costs. In the future we will also provide analytics, strategic services and leverage advanced technologies. This enables OpCos to focus on customer business activity and growth strategies. DBS supports Dover’s Operating Companies through the processing of select financial and transactional processes and provides HR and IT support. DBS operates shared service centers in China, North America, the Philippines and Scotland. Summary Description : Dover Business Services (DBS) is looking for talented AR Collection Analysts to join our new shared service center in Suzhou, China. Working within an emerging shared services organization, the AR Collection Analyst is responsible for delivering timely and quality service to internal stakeholders and Dover customers, as measured by service level agreements and key performance indicators. The position requires the ability to research in-depth business process and customer account issues with the objective of reaching resolutions that meet or exceed objectives with a positive financial impact to the company without negatively impacting customers. This is an exciting opportunity to gain exposure to a diverse portfolio of businesses across the manufacturing industry, and gain cross-functional experience in an entrepreneurial, team oriented-environment. Essential Responsibilities Perform customer account verification, research, issue resolution and collection activities such as email and outbound call. Reach out to the business unit’s sales team and counterparts to resolve customer disputes. Reconciliation with customers on a regular basis. Work closely with cash application analyst relative to payment posting based on customer remittance advice in an accurate and timely manner; redirecting incorrect payments as appropriate Processing and monitoring customer credit exposure (including coordination with Operating Company to appropriately manage customer relationships), Monitoring for overdue accounts, potential collection problems, maintenance and release of credit holds Preparation, maintenance, updating, submission, and presentation of collection reports and aging of receivables Facilitates customer information updates with Master Data Management (MDM) Perform payment issue investigation leading towards issue resolution by working closely with Sales, Customer Service, Operations and Shipping groups Maintain productivity and meet service level agreements in a complex environment, including working with and referencing data in legacy accounting systems Assist with other projects or duties as assigned, including continuous improvement efforts Other tasks assigned by team leader Qualifications Bachelor’s degree in Accounting, Business Management, Accounting Technology or related field. Previous 1 to 2 years’ experience in collection or any other related field. Previous experience in Oracle system, SAP and other ERP systems Workable English capability Workable MS Office skill Preferred Qualifications Excellent interpersonal and communication skills both written and oral Ability to work in a fast paced, high-volume environment Ability to meet deadlines and produce accurate results High level of customer focus and ability to always maintain a positive attitude Ability to solve practical problems and deal with a variety of concrete variables Ability to prioritize and multi-task in a fast-paced environment Self-directed, positive, and ethical role model able to work with minimal supervision Ability to always maintain a professional demeanor with customer and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Company:
Dover
Posted:
June 26 on Dover Corporation
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